A personal experience.

A rescued German Shepherd and her devoted owner.

I decided to self-edit a short story with the help of tutorials and writing programs. Several months later, I had the manuscript line edited and formatted by a company on the web. I was unable to speak to anyone by phone and the questions and answers by email were hit and miss. Every change request was in an email, yet some of the revisions were not changed. Another email pointing out their mistake, and please can you rectify ASAP happened four times, and each time it took a week to correct.  They failed to formatt the eBook to Kindles instructions twice, and the paperback version was the unedited manuscript. Another email pointing out their mistake, and please formatt the correct version. They informed me I was out of time for free revisions, and the cost will be xyz. When I pointed out all of the delays were down to them, they sent a copy of the quote stating all free revisions must be made within 60 days. Using web based people I could not speak to was a mistake, and ended up costing me double the quoteed price to get the book on Amazon. In my haste to get the job done, I failed to ask for references or check them out, my mistake.

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