A personal experience.

A rescued German Shepherd and her devoted owner.

I self-edited a short story using tutorials and writing programs, and published the book. Later, I decided to get my book professionally edited and formatted, and sent the manuscript to a company on the web. The intention was to improve the story and the layout, each revision was detailed in an email, I altered some parts that were incorrect, but they were not changed. I pointed out their mistake, and please rectify ASAP. That happened with all four revisions, and each time it took a week to correct. They failed to format the eBook to Kindle specifications twice, and they formatted theĀ  unedited version of the paperback. Another email pointing out their mistake, and please format the correct version. They informed me I was out of time for free revisions, and I would now be charged. When I pointed out all of the delays were down to them, they sent a copy of the quote stating all free revisions must be made within 60 days. Using web based people I could not speak to doubled the quoted price and timescale to get the book on Amazon. Please do not make the same mistake.

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